May I Speak With Your Manager?

Airplane Food: Economy vs. First Class

Friday, February 5, 2016 0 General No tags Permalink 0

If you've ever wondered what was being served in the other sections of the plane during meals, wonder no more! BuzzFeed has released photographic comparisons of meals served in economy and first class and, in some cases, it makes me want to pay for upgrades; in others, Im happy to save my money! Check it ...

On the Spot Review: Intercontinental Times Square Day 2

Monday, February 1, 2016 0 General, Hotels - For Customers, Hotels - For Industry No tags Permalink 0

THE FRUIT BASKET HAS LANDED! After several phone calls with the Guest Relations Manager, we were able to get most of our issues resolved AND the fruit basket arrived late on Day 2! The fruit basket was very haute, including dried fruits, dark chocolates, and was accompanied by Evian x Alexander Wang water (who knew ...

On the Spot Review: Intercontinental Times Square Day 1

Saturday, January 30, 2016 0 General, Hotels - For Customers, Hotels - For Industry No tags Permalink 0

*In order to catch the craziness or amazingness as it happens, I've decided to relaunch this blog with on the spot reviews so readers can experience things as I do, when I do. Happy reading and thanks for your support! My 2016 has started off kinda rocky - I lost two amazing people in my life ...

Can’t Stay Away…

Monday, November 30, 2015 0 General No tags Permalink 0

"All my life, I had to fight..." Wait, this isn't The Color Purple and I am not Sophia but there has been something I've known my entire life and that is my connection to people, specifically wanting to help others. When I was in grade school, I remember my mother asking me what I wanted to do ...

On Comcast: Three and a Half Hour Holds Are So 2003…

Friday, August 15, 2014 0 General, Other - For Industry comcast, customer service, phone, sprint pcs Permalink 0

Most of you know I used to work in the call center at Sprint PCS after college, circa 2003, so I am very familiar with the practice of placing someone on hold to either 1) get them to go away because you didn't want to deal with their request that could possibly affect your performance ...

Customer Loyalty Starts with You!

Thursday, July 10, 2014 0 Airlines - For Industry, General, Hotels - For Industry, Other - For Industry, Restaurants - For Industry, Retail Stores - For Industry No tags Permalink 0

Every business wants loyal customers – few understand how to earn them. Most businesses think loyalty comes from issuing a “frequent flyer” card and giving something away for free. That’s not loyalty. That’s buying repeat business from customers who are loyal to the prize, or to the price. Eliminate the freebies, and you eliminate the ...

Just Smile!

Thursday, July 10, 2014 0 General, Hotels - For Customers, Other - For Customers, Restaurants - For Customers, Retail Stores - For Customers No tags Permalink 0

So, a few weeks ago, after leaving the gym, I roll into a Victoria’s Secret to pick up some goodies. When I got to the register, I smiled and asked the sales associate how her day was, etc…you know, the basic banter/exchange of a Southern lady. :) She rings me up and I go to swipe ...