Because Good Customer Service Shouldn't Be Optional…
THE FRUIT BASKET HAS LANDED! After several phone calls with the Guest Relations Manager, we were able to get most of our issues resolved AND the fruit basket arrived late on Day 2! The fruit basket was very haute, including dried fruits, dark chocolates, and was accompanied by Evian x Alexander Wang water (who knew ...
*In order to catch the craziness or amazingness as it happens, I've decided to relaunch this blog with on the spot reviews so readers can experience things as I do, when I do. Happy reading and thanks for your support! My 2016 has started off kinda rocky - I lost two amazing people in my life ...
Every business wants loyal customers – few understand how to earn them. Most businesses think loyalty comes from issuing a “frequent flyer” card and giving something away for free. That’s not loyalty. That’s buying repeat business from customers who are loyal to the prize, or to the price. Eliminate the freebies, and you eliminate the ...
68% of customers stop buying from a business because of rudeness or indifference by an employee.
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