Customer Loyalty Starts with You!

Every business wants loyal customers – few understand how to earn them. Most businesses think loyalty comes from issuing a “frequent flyer” card and giving something away for free. That’s not loyalty. That’s buying repeat business from customers who are loyal to the prize, or to the price. Eliminate the freebies, and you eliminate the ...

68% of customers stop buying from a business because of rudeness or indifference by an employee.

 

— http://newsminer.com/bookmark/18477511-Cost-of-losing-customers-is-too-high