Because Good Customer Service Shouldn't Be Optional…
Most of you know I used to work in the call center at Sprint PCS after college, circa 2003, so I am very familiar with the practice of placing someone on hold to either 1) get them to go away because you didn't want to deal with their request that could possibly affect your performance ...
Every business wants loyal customers – few understand how to earn them. Most businesses think loyalty comes from issuing a “frequent flyer” card and giving something away for free. That’s not loyalty. That’s buying repeat business from customers who are loyal to the prize, or to the price. Eliminate the freebies, and you eliminate the ...
68% of customers stop buying from a business because of rudeness or indifference by an employee.
As most of you know, I live in Center City, Philadelphia and I walk EVERYWHERE! But, this one particular day, it was a little too toasty outside and I decided to take a taxi up to the Northern Liberties section of town. Now, I usually just hail a taxi from the street but because I ...
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