Because Good Customer Service Shouldn't Be Optional…
Every business wants loyal customers – few understand how to earn them. Most businesses think loyalty comes from issuing a “frequent flyer” card and giving something away for free. That’s not loyalty. That’s buying repeat business from customers who are loyal to the prize, or to the price. Eliminate the freebies, and you eliminate the ...
68% of customers stop buying from a business because of rudeness or indifference by an employee.
Hermès has impeccable products, the top-tier of luxury goods,” said Milton Pedraza, CEO of the Luxury Institute, New York. “In terms of what customers want, they have the top design, quality and craftsmanship. What Hermès may need, however, is a refresher course in customer experience.
You know what I hate…what I just abhor? Broccoli; cooked broccoli in particular. The taste, the smell, the consistency; a mere whiff of it could send me into a gag reflex almost instantly…just ewww. BUT, there is one thing I hate more than broccoli and that is bad customer service in any store but I especially ...
I remember getting paid one day after undergrad and going to South Park Mall in Charlotte with a pocket full of disposable (and some not so disposable) income, feeling great, and thinking “I don’t mind if I drop X amt of dollars today.” But, my prerequisite was to be greeted within 30 seconds of walking ...
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