Think about it…there are things you wish you could say to your server or general manager but don’t have the heart to. Well, maybe not, but here’s my list in the form of tips:
- PLEASE don’t chew gum while speaking with me. I’m glad your breath is fresh, but I don’t want to see your cavities…not appetizing.
- If you are a smoker, please refrain from smoking during your time with me. In other words, don’t go outside to take a few puffs while waiting on my food and then come back around me. Scallops and cigarette smoke don’t go together.
- PLEASE make sure the bathrooms are clean. To me, dirty bathrooms = dirty kitchens!
- If you are managing a restaurant and your are short staffed, PLEASE don’t open up a section of the restaurant for which you have no capacity to serve. It only makes for dissatisfied customers. I would rather wait for a table, than be sat at one with no service.
- Repeat the order back to us; no one wants to be the a**hole who has to send the food back and wonder if the chef gave it “special treatment”.
- As a server, when you realize the order is wrong, a simple apology is enough; just don’t pass the blame. Remember, the customer is always right!
- Regarding the check, please wait to bring it after everyone (or at least most people) at the table are finished with their meals. Any earlier, and I feel rushed. Rushed = lower tip!
Simple enough, right? Oh, the stories I could tell. Now, I’m sure the F&B industry isn’t the easiest to operate within but, at the end of the day, you chose that job, the job didn’t choose you, so do it well or not at all! Until next time…
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