May I Speak With Your Manager?

Ladies and Gentleman, please take note: Sbraga is customer service done right…very right! Not only did the hubby and I make a reservation for 9:15 (about 45 minutes before closing time), but our experience was the absolute best since we’ve been in Philadelphia. Check out the deets below!

Sparks:

• The hostess and server were very welcoming, warm, and didn’t seem rushed by our late appearance.
• The hostess used my name in her greeting (almost as cool as when they do it at the Ritz).
• The server asked if we’d ever dined with them before and then proceeded to explain how the restaurant menu was structured, how the selections were seasonal, and then recommended his favorite selections. While this didn’t quite meet the expectations I spoke of here, he came the closest out of all the restaurants I’ve dined at previously.
• The bartender, Sasha, is seriously one of the restaurant’s best assets. She has a magnetic personality and came over to check to see if our drinks were satisfactory.
• There were servers who came around to ensure our water glasses were filled, as well as those who brought around their signature popovers (yum!).
• The server kept our table clean and folded our napkins when one of us left the table.
• As expected, everyone we came across was clean, professional, and personable.
• I received 1,000 dining points on Open Table (likely due to the time of the reservation)!

Fizzles:

• No formal acknowledgment of our anniversary celebration.
• The front door is heavy (really can’t do anything about that).

Recommendations:

• If diners indicate they are celebrating a special occasion, some sort of formal acknowledgement is always nice. I’m not looking for the staff to sing happy birthday, but a chef sample tasting or specialized dessert would be nice.
• If a diner indicates they have never dined at your restaurant before, definitely take time to give short blurb about the restaurant.
• Take a note from Del Friscos and send a thank you note
• This may be one of my favorite places in Philadelphia! If you are ever in Philadelphia, definitely check it out! You won’t be disappointed in the service!