When I worked at Sprint, this happened more than once! Not me, the other specialists…LOL!
Those Long Pauses on the Phone…
Hermès has impeccable products, the top-tier of luxury goods,” said Milton Pedraza, CEO of the Luxury Institute, New York. “In terms of what customers want, they have the top design, quality and craftsmanship. What Hermès may need, however, is a refresher course in customer experience.
Restaurant Review: Reserve, Philadelphia
Ugh! Someone asked me if I only do negative reviews on this site. The answer is absolutely not; there are some AH-MAZING restaurants in the world and I always give credit where credit is due. Unfortunately, for the new steakhouse in town, Reserve Steakhouse, there will be no credits (not a single one) given in this ...
Restaurant Review: Sbraga, Philadelphia
Ladies and Gentleman, please take note: Sbraga is customer service done right…very right! Not only did the hubby and I make a reservation for 9:15 (about 45 minutes before closing time), but our experience was the absolute best since we’ve been in Philadelphia. Check out the deets below! Sparks: The hostess and server were very welcoming, warm, ...
Warning: Beware of Taxis!!!
As most of you know, I live in Center City, Philadelphia and I walk EVERYWHERE! But, this one particular day, it was a little too toasty outside and I decided to take a taxi up to the Northern Liberties section of town. Now, I usually just hail a taxi from the street but because I ...
Restaurant Review: Barclay Prime, Philadelphia
You know what I don’t like? When other black people assume they can skimp on being professional (in professional settings) just because I’m black. It’s like some people see me and think “whew, so glad I can relax and treat you like we’re cousins and just give you great customer service when I feel like ...
Restaurant Review: Del Friscos Philadelphia
Before I get into this, I must say I really, really wanted to hate Del Friscos: a large, pricey and popular, chain restaurant with standard steakhouse food and “suggestively” clad young women as servers. I even visited multiple times just in case I was wrong about the good experience I had the time before. But, after about ...
What I HATE more than Broccoli…
You know what I hate…what I just abhor? Broccoli; cooked broccoli in particular. The taste, the smell, the consistency; a mere whiff of it could send me into a gag reflex almost instantly…just ewww. BUT, there is one thing I hate more than broccoli and that is bad customer service in any store but I especially ...
Just a Simple Hello!
I remember getting paid one day after undergrad and going to South Park Mall in Charlotte with a pocket full of disposable (and some not so disposable) income, feeling great, and thinking “I don’t mind if I drop X amt of dollars today.” But, my prerequisite was to be greeted within 30 seconds of walking ...
Sparks & Fizzles
So, in order to rate my experience at a restaurant or any other establishment, I have set up a rating system. It’s simple. Things that go right and are simply extraordinary = SPARKS; things that suck or went horribly wrong = FIZZLES! The last part of the review will highlight any of my recommendations for ...
Connect with Angele!