Hermès has impeccable products, the top-tier of luxury goods,” said Milton Pedraza, CEO of the Luxury Institute, New York. “In terms of what customers want, they have the top design, quality and craftsmanship. What Hermès may need, however, is a refresher course in customer experience.

 

— http://blog.luxuryinstitute.com/

Restaurant Review: Sbraga, Philadelphia

Thursday, July 10, 2014 0 No tags Permalink 0

Ladies and Gentleman, please take note: Sbraga is customer service done right…very right! Not only did the hubby and I make a reservation for 9:15 (about 45 minutes before closing time), but our experience was the absolute best since we’ve been in Philadelphia. Check out the deets below! Sparks: The hostess and server were very welcoming, warm, ...

Just a Simple Hello!

Wednesday, July 9, 2014 0 No tags Permalink 0

 I remember getting paid one day after undergrad and going to South Park Mall in Charlotte with a pocket full of disposable (and some not so disposable) income, feeling great, and thinking “I don’t mind if I drop X amt of dollars today.” But, my prerequisite was to be greeted within 30 seconds of walking ...

Sparks & Fizzles

Thursday, July 3, 2014 0 No tags Permalink 0

So, in order to rate my experience at a restaurant or any other establishment, I have set up a rating system. It’s simple. Things that go right and are simply extraordinary = SPARKS; things that suck or went horribly wrong = FIZZLES! The last part of the review will highlight any of my recommendations for ...