You know what I hate…what I just abhor? Broccoli; cooked broccoli in particular. The taste, the smell, the consistency; a mere whiff of it could send me into a gag reflex almost instantly…just ewww.
BUT, there is one thing I hate more than broccoli and that is bad customer service in any store but I especially hate it in higher end stores. Let me quickly explain why.
So, today one of my friends and I went shopping at King of Prussia mall today; well, she was shopping for real and I was window shopping…lol. During our trip, we went into Hermes, Louis Vuitton, Neiman Marcus, Lord & Taylor and Tory Burch. This post is specifically about our time in Hermes but applies generally to all the stores we were in today.
Well, my friend (who is worth millions but doesn’t look like it) was seriously interested in purchasing an Hermes Birkin bag; she’d done research, looked at swatches, chosen a design. So, we rolled into Hermes to look at the new line of color swatches and to start the process of ordering one.
Tell me WHY did the lady in there act like we had anthrax on us?! She didn’t greet us, she was initially very short with her replies, she made assumptions about our knowledge of the bags and my friend’s ability to purchase one, and she just seemed convinced we were just wasting her time.
This is where you see steam start to roll out of my ears because:
1. Your first job, Ms. Hermes sales associate lady, is to behave with the utmost respect and demeanor and I don’t care if we rolled in there with snot in our noses, you are supposed to treat me with respect (and pass me a tissue…lol).
2. Every, and I mean every, person walking through the door is a client, whether prospective or current. I mean, haven’t we all window shopped and said “man, when I get more money, I’m coming back for that.” So, by not treating all clients equally, you are essentially shortchanging yourself and the company, whether now or in the future.
3. Money is green. Water is wet. You give great customer service, you get more of my money.
4. REAL TALK, clearly you are not a client yourself, or you wouldn’t be working in this store. And even if you are a client, right now at this moment, you are a sales associate…a SALES ASSOCIATE…and we are the clients! Not to knock it but recognize the roles.
UGH…talk about my number one pet peeve. In short, it shouldn’t matter if I walked into a store with sweatpants and some Jordans, I should get the same treatment as the lady who walks in as an obvious advocate for conspicuous consumption…every single timebecause, at the end of the day…money is green and you need the sale! Let the church say AMEN!
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