Because Good Customer Service Shouldn't Be Optional…
Most of you know I used to work in the call center at Sprint PCS after college, circa 2003, so I am very familiar with the practice of placing someone on hold to either 1) get them to go away because you didn't want to deal with their request that could possibly affect your performance ...
Every business wants loyal customers – few understand how to earn them. Most businesses think loyalty comes from issuing a “frequent flyer” card and giving something away for free. That’s not loyalty. That’s buying repeat business from customers who are loyal to the prize, or to the price. Eliminate the freebies, and you eliminate the ...
So, a few weeks ago, after leaving the gym, I roll into a Victoria’s Secret to pick up some goodies. When I got to the register, I smiled and asked the sales associate how her day was, etc…you know, the basic banter/exchange of a Southern lady. :) She rings me up and I go to swipe ...
68% of customers stop buying from a business because of rudeness or indifference by an employee.
When I worked at Sprint, this happened more than once! Not me, the other specialists…LOL!
Hermès has impeccable products, the top-tier of luxury goods,” said Milton Pedraza, CEO of the Luxury Institute, New York. “In terms of what customers want, they have the top design, quality and craftsmanship. What Hermès may need, however, is a refresher course in customer experience.
Ugh! Someone asked me if I only do negative reviews on this site. The answer is absolutely not; there are some AH-MAZING restaurants in the world and I always give credit where credit is due. Unfortunately, for the new steakhouse in town, Reserve Steakhouse, there will be no credits (not a single one) given in this ...
Ladies and Gentleman, please take note: Sbraga is customer service done right…very right! Not only did the hubby and I make a reservation for 9:15 (about 45 minutes before closing time), but our experience was the absolute best since we’ve been in Philadelphia. Check out the deets below! Sparks: The hostess and server were very welcoming, warm, ...
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