Because Good Customer Service Shouldn't Be Optional…
As most of you know, I live in Center City, Philadelphia and I walk EVERYWHERE! But, this one particular day, it was a little too toasty outside and I decided to take a taxi up to the Northern Liberties section of town. Now, I usually just hail a taxi from the street but because I ...
You know what I don’t like? When other black people assume they can skimp on being professional (in professional settings) just because I’m black. It’s like some people see me and think “whew, so glad I can relax and treat you like we’re cousins and just give you great customer service when I feel like ...
Before I get into this, I must say I really, really wanted to hate Del Friscos: a large, pricey and popular, chain restaurant with standard steakhouse food and “suggestively” clad young women as servers. I even visited multiple times just in case I was wrong about the good experience I had the time before. But, after about ...
It’s simple. If I sit down at a restaurant and a server asks me if it’s my first time dining and I say “Yes”, I would absolutely, positively LOVE if the server welcomed me and gave a quick one or two liner about the restaurant, its history, the chef’s name…something to make me feel good ...
You know what I hate…what I just abhor? Broccoli; cooked broccoli in particular. The taste, the smell, the consistency; a mere whiff of it could send me into a gag reflex almost instantly…just ewww. BUT, there is one thing I hate more than broccoli and that is bad customer service in any store but I especially ...
I remember getting paid one day after undergrad and going to South Park Mall in Charlotte with a pocket full of disposable (and some not so disposable) income, feeling great, and thinking “I don’t mind if I drop X amt of dollars today.” But, my prerequisite was to be greeted within 30 seconds of walking ...
So, in order to rate my experience at a restaurant or any other establishment, I have set up a rating system. It’s simple. Things that go right and are simply extraordinary = SPARKS; things that suck or went horribly wrong = FIZZLES! The last part of the review will highlight any of my recommendations for ...
Think about it…there are things you wish you could say to your server or general manager but don’t have the heart to. Well, maybe not, but here’s my list in the form of tips: PLEASE don’t chew gum while speaking with me. I’m glad your breath is fresh, but I don’t want to see your cavities…not appetizing. If you ...
I must say, even if I am using the drive-thru at a local fast food restaurant, I expect good service (e.g. a smile, an interest in making sure my order is correct, fresh, hot food, with a nice attitude to match). So far, my standard for these types of restaurants is Chick-fil-A. Visit any Chick-fil-A in ...
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